10 KPIs Every Clinic Manager Should Track
10 KPIs Every Clinic Manager Should Track
Measuring the right metrics helps you make data-driven decisions and grow your clinic effectively.
Patient Metrics
1. Patient Satisfaction Score (CSAT)
Target: >90%
How to measure: Post-appointment surveys
2. Patient Retention Rate
Target: >75%
Formula: (Returning patients / Total patients) × 100
3. Average Revenue Per Patient (ARPP)
Target: ฿5,000-฿15,000 (varies by specialty)
Formula: Total revenue / Number of patients
Operational Metrics
4. Appointment No-Show Rate
Target: <10%
Formula: (No-shows / Total appointments) × 100
5. Average Wait Time
Target: <15 minutes
Track: Check-in to treatment start
6. Treatment Room Utilization
Target: >70%
Formula: (Used hours / Available hours) × 100
Financial Metrics
7. Monthly Recurring Revenue (MRR)
Track: Subscription packages, memberships
8. Gross Profit Margin
Target: >60%
Formula: (Revenue - COGS) / Revenue × 100
Staff Metrics
9. Staff Productivity
Measure: Patients served per staff member per day
10. Staff Turnover Rate
Target: <20% annually
Track: Departures / Average employees × 100
Track in HubSwitch
HubSwitch automatically calculates all these KPIs and displays them in real-time dashboards.