# 10 KPIs Every Clinic Manager Should Track
Measuring the right metrics helps you make data-driven decisions and grow your clinic effectively.
## Patient Metrics
### 1. Patient Satisfaction Score (CSAT)
**Target**: >90%
**How to measure**: Post-appointment surveys
### 2. Patient Retention Rate
**Target**: >75%
**Formula**: (Returning patients / Total patients) × 100
### 3. Average Revenue Per Patient (ARPP)
**Target**: ฿5,000-฿15,000 (varies by specialty)
**Formula**: Total revenue / Number of patients
## Operational Metrics
### 4. Appointment No-Show Rate
**Target**: <10%
**Formula**: (No-shows / Total appointments) × 100
### 5. Average Wait Time
**Target**: <15 minutes
**Track**: Check-in to treatment start
### 6. Treatment Room Utilization
**Target**: >70%
**Formula**: (Used hours / Available hours) × 100
## Financial Metrics
### 7. Monthly Recurring Revenue (MRR)
**Track**: Subscription packages, memberships
### 8. Gross Profit Margin
**Target**: >60%
**Formula**: (Revenue - COGS) / Revenue × 100
## Staff Metrics
### 9. Staff Productivity
**Measure**: Patients served per staff member per day
### 10. Staff Turnover Rate
**Target**: <20% annually
**Track**: Departures / Average employees × 100
## Track in HubSwitch
HubSwitch automatically calculates all these KPIs and displays them in real-time dashboards.
[See Demo →](/en/trial)
