Glow Aesthetic Center

Industry:Aesthetic
Location:Chiang Mai, Thailand
Business Size:8-15 employees
Founded:2020
CRMLoyaltyAutomationPackages

Challenge

Low customer retention rate (40%) and difficulty tracking treatment packages led to revenue leakage.

Solution

Deployed HubSwitch CRM with customer loyalty programs, automated follow-ups, and package management.

Results

Customer retention increased to 85%, package sales grew by 60%, and repeat visits doubled.

Customer Retention

Before
40%
After
85%
Improvement+45%

Package Sales

Before
20/month
After
32/month
Improvement+60%

Repeat Visits

Before
1.5x/year
After
3.2x/year
Improvement+113%

Revenue per Customer

Before
฿15K
After
฿28K
Improvement+87%

Testimonial

"Our customers love the automated reminders and personalized treatment plans. Retention has never been better."
Napat Srisawat
Managing Director